Privacy Policy

This Privacy Policy explains how Puget Sound Appliance Tech collects, uses, and protects your personal information when you visit our website or use our appliance repair service.

This Privacy Policy outlines our policies and procedures for collecting and using information, as well as how we protect your data. By using the service, you agree to the privacy practices described in this Privacy Policy and give your consent to this Privacy Policy.

This appliance repair Privacy Policy applies to all pages of our service and any appliance repair or appliance maintenance services we offer. Terms used in this Privacy Policy have the same meanings as defined in this Privacy Policy unless stated otherwise.

SMS Mobile Privacy Policy

As a current or prospective customer, you understand that you can text STOP at any time to opt out of receiving SMS text messages from us. You can text HELP at any time to receive help.

Messaging frequency may vary.

Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time, if you want your information to be removed, you can contact us via email or regular mail.

You agree to receive text communication from us. Message and data rates may apply. Messaging frequency varies. Text STOP at any time to opt out or HELP for assistance.

Information We Collect

When you use our appliance repair service, we collect information that allows us to provide and improve the service we offer. The data we collect helps our appliance repair technicians communicate with you, schedule your appointment, and complete your repair safely and efficiently.

1. Personal Information

We collect personal information that you share with us directly through our website, contact forms, phone calls, or email. This includes:

• Your name, phone number, and email address so we can contact you about your service request
• Your home address to schedule and send a service technician to your location for in-home appliance repair
• Any other details you choose to share when describing your appliance issue, such as error messages or symptoms

This information is used only to respond to your request, schedule your appliance repair appointment, and deliver the services you need.

2. Appliance Details

To complete your appliance repair request, we collect information about your appliance, including:

• Appliance type such as refrigerator, dishwasher, washer, dryer, stove, or microwave
• Brand and model number such as Whirlpool, GE, Samsung, or LG
• Age or condition of the appliance when available

This information helps our technicians arrive prepared with the correct tools and replacement parts and allows us to improve our service by identifying common repair trends.

3. Browser and Device Data

When you visit our website, we automatically collect information such as:

• IP address
• Browser type and version
• Device type such as desktop, tablet, or mobile phone
• Pages visited and time spent on each page

This data helps us improve website performance and user experience across devices.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website design and functionality
• Analyze traffic and page performance

You may disable cookies through your browser settings, though some parts of the website may not function properly. For more information, please refer to our Cookies Policy.

5. Information Collected Through Service Communication

If you contact us by phone or email, we may log your inquiry to help diagnose and repair your appliance efficiently. This includes service history, appliance details, and appointment records.

We only collect information necessary to provide and improve our services and comply with applicable data protection laws.

How We Use Your Information

We use the information collected to provide and improve services offered by Puget Sound Appliance Tech.

1. Schedule and Manage Appliance Repair Services

Your personal information allows us to:

• Assign the appropriate technician
• Confirm service dates and times
• Provide reminders or schedule updates

2. Communicate About Repairs or Appointments

We may contact you to:

• Confirm appointments
• Request additional appliance details
• Provide updates or follow-ups

We do not use your contact information for marketing without permission.

3. Process Payments Securely

If payment is required, we use secure third-party payment providers who comply with current data protection standards.

4. Improve Service Through Analytics

We analyze website usage to:

• Improve performance
• Identify helpful content
• Resolve technical issues

5. Respond to Requests and Inquiries

Your information allows us to respond accurately to service requests, questions, and scheduling needs.

6. Maintain Service Quality

We review limited service data internally to improve technician training, service quality, and operational efficiency.

7. Protect Your Personal Information

Access to personal data is limited to authorized staff and service providers who require it to perform their duties.

How We Protect Your Information

Puget Sound Appliance Tech uses secure systems and restricts access to authorized personnel only. All employees and service providers are required to maintain confidentiality and comply with this Privacy Policy.

Sharing of Information

We do not sell or rent your personal information. We may share information with:

• Third-party service providers who assist with operations or payment processing
• Legal authorities when required by law

All third parties must comply with this Privacy Policy.

Cookies and Tracking Technologies

Cookies help us analyze site usage and improve performance. You can control cookie settings through your browser. Additional details are available in our Cookies Policy.

Links to Other Websites

Our website may link to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

Data Retention and Storage

We retain personal information only as long as necessary to provide services or meet legal requirements. Data is securely deleted when no longer needed.

Your data may be processed in jurisdictions with different data protection laws. All data is handled in accordance with this Privacy Policy.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

Your Privacy Rights

You have the right to:

• Access your personal information
• Request corrections or deletions
• Withdraw consent where applicable

To make a request, contact us using the information below.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

Contact Information

If you have questions about this Privacy Policy, please contact us:

Puget Sound Appliance Tech
3123 Fairview Ave E, Suite 300
Seattle, WA 98102

Phone: Primary Phone: (253) 455-2080
Secondary Phone: (253) 455-2080

Email: appliancerepairtacoma@gmail.com

We value your trust and are committed to protecting your personal information.