Five Questions To Ask Before Hiring An Appliance Repair Service In Seattle, Tacoma, and the Puget Sound WA Area

When one of your appliances starts acting erratically – or just completely stops functioning – you know that you need to immediately call a repair service to come and fix the malfunctioning refrigerator, freezer, range or stove, microwave, washing machine, clothes dryer, or other appliance.

But which service should you call?

There are going to be dozens – to hundreds, depending on where you live – advertising or appearing on Google search. Even with all those options, the answer is never completely obvious. Who should you use? Should you check for good reviews? Do they have an engaging website
with lots of information?

Then, how do you make your final decision on who to use to actually fix your appliances?

If you live in or near a big city, there will be dozens of local repair services clamoring for your business. Which one is best? Which has had problems with customers before? Which is near enough to you that they don’t charge for
an out of area service call? Are they familiar with your appliance, the manufacturer, and the year of model of the appliance?

Asking potential repair companies these five basic questions can help you separate the good from the bad.

Whether you are just looking for information on appliance repair companies or actually have an emergency and need help fast, here are 5 important questions that you should ask the company that will be working on your appliances:

Question 1: How long have you been in business?

Every company starts somewhere at sometime, but generally speaking the longer a company has been around, the more trustworthy they tend to be. After all, they have to be doing something right to stay in business. An experienced repair service is also likely to employ experienced technicians, who can correctly diagnose and fix your problems as opposed to someone who is new to the industry or has just started trying to repair appliances.

Question 2: Are you licensed and insured?

Some states require that an appliance repair service must be licensed. If you live in an area that requires licensing, always ask potential repair services to provide their licensing information. THEN CHECK IT WITH THE LICENSING AUTHORITY. You will also want a company which carries adequate and proper insurance. You do not want to be held personally responsible and/or liable if a technician gets injured in your home while repairing your appliance.

Question 3: Do you offer same-day service?

When it comes to any appliance repair, but especially refrigerators and freezers, time is often the most critical element in the repair. Not only is your refrigerator or freezer used several times throughout the day, but leaving food to sit in a broken refrigeration device for too long will cause everything in it to spoil. Ask if your potential appliance repair company offers same-day appointments, and mention that it is an emergency situation.

Question 4: How do you guarantee or stand behind your work?

This question can make or break your decision on who to hire. When you call on the services of an appliance repair company, you naturally expect that you won’t need to call them back in two days or weeks to make another repair, or even worse, to address the same problem. Choose a company who has a policy that ensures that they will stand behind their work.

Question 5: Do you have reviews or references that I can see?

It would be hard to understand how any company in business today would NOT have reviews or references available. Even if they don’t know that they are being reviewed on sites like Yelp, the BBB, or Google’s massive review service, you know that there are review resources online. Asking for and receiving directions to their reviews tells you that they are aware of their reputation, care about it enough to monitor it, and that their reputation is important to them. Any company that doesn’t care about their reputation is likely to not care much about the quality of their work.